FAQ

Take a look at our frequently asked questions.

FAQ

Take a look at our frequently asked questions.

Orders

How long will my purchase take to arrive?

Orders are prepared once a week. The delivery time may vary depending on the destination, in Spain the delivery time is usually 2 working days. We invite you to follow your order through the Order Tracking.

Who should I contact in case the product reaches me wrong?

In this case, you must contact us directly because if the product has been defective, we will change it for a new one if you have to pay any shipping costs.

Returns

How long do I have for returns?

The term is 15 calendar days.

Who pays the shipping costs for returns?

Returns are free, which means that if you decide to return your purchase, we will pick it up for free through our standard service transport agencies.