FAQ

Take a look at our frequently asked questions.

FAQ

Take a look at our frequently asked questions.

Orders

How long will my purchase take to arrive?

Orders are prepared once a week. The delivery time may vary depending on the destination, in Spain the delivery time is usually 2 working days. We invite you to follow your order through the Order Tracking.

Who should I contact in case the product reaches me wrong?

In this case, you must contact me directly because if the product has been defective, i will change it for a new one if you have to pay any shipping costs.

Returns

How long do I have for returns?

The term is 15 calendar days.

Who pays the shipping costs for returns?

Returns are free, which means that if you decide to return your purchase, i will pick it up for free through my standard service transport agencies.